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Role Description

Job Brief

The Head of operationnal excellence will report to our VP of Operations.

Responsibilities

Operational excellence :

• Monitor performance to secure both customer experience and operational excellence

• Reduce delivery lead time & improve quality by working closely with carriers

• Kickstart quality projects to improve the overall performance of our network

 

Capacity Planning :

• Build operational models to drive sound business decisions.

• Structure and manage capacity planning

• Share insights to help fleet staffing

 

Procurement :

• Build procurement strategy based on capacity planning insights

• Reduce costs and improve quality

• Work closely with buying team

Requirements

• You graduated from a top tier engineering school or university

• You have +6 year of analytical and operational activities experience

• You have a strong management pedigree with excellent communication skills

• You are action-oriented with ability to work under pressure