The Head of operationnal excellence will report to our VP of Operations.
Operational excellence :
• Monitor performance to secure both customer experience and operational excellence
• Reduce delivery lead time & improve quality by working closely with carriers
• Kickstart quality projects to improve the overall performance of our network
Capacity Planning :
• Build operational models to drive sound business decisions.
• Structure and manage capacity planning
• Share insights to help fleet staffing
• Build procurement strategy based on capacity planning insights
• Reduce costs and improve quality
• Work closely with buying team
• You graduated from a top tier engineering school or university
• You have +6 year of analytical and operational activities experience
• You have a strong management pedigree with excellent communication skills
• You are action-oriented with ability to work under pressure