Healthcare super-app Alan raises €185m at €1.4bn valuation to provide personalised healthcare to everyone in Europe

• Funds will be used to make 400 new hires and reach 1 million members in Europe by 2023. 
• Launched  in  2016,  Alan  aims  to  build  the  fastest  and  most  accessible health   insurance and the   go-to   healthcare   partner   for   all   health   & wellbeing needs.  
• Alan  was  Europe’s  first  digitally  native  health  insurer  and  was  the  first company to be granted a French insurance license since 1986. 

Healthcare  super-app, Alan,  has  raised  a  further  €185m  in  a  series  D  funding round  bringing  the  company’s  total  valuation  to  €1.4bn.  The  funding  comes  as Alan  doubles  its  member  base  to  155,000  and  surpasses  €100m  in  annualised revenue.  The  funding  round  was  led  by  Coatue,  a  global  technology-focused investment  manager  founded  by  Philippe  Laffont,  along  with  Dragoneer,  Exor, and existing investors Index Ventures, Ribbit Capital and Temasek. 

Alan answers a need for a more human approach to healthcare and encourages preventive  behaviours.  As   a   healthcare   super-app,   Alan   provides   health insurance  plans  to  companies  of  all  sizes  –  from  start-ups  to  large  enterprises  – and  combines  its  health  insurance  offering  with  access  to  personalised  health care information, proactive care, care delivery, payment and post-care.

“We  are  excited  to  partner  with  Jean-Charles  and  the  rest  of  the  Alan  team  as they seek to transform the healthcare industry,” said Philippe Laffont, Founder of Coatue.“With   their   people-centric approach,   Alan   delivers   better   care   for patients at a lower cost for the healthcare system. We are proud to support their vision of building the healthcare super-app.” 

Putting members first, always 

During COVID-19, with health concerns front of mind for all, Alan members were more  engaged  with  their  health  insurance  and  healthcare  services  than  ever,  as evidenced by Alan’s industry defining net promoter score of 69, compared to 10 for  domestic  competition.  This  comes  from  Alan  focusing  not  only  on  member care but also on delight and satisfaction: 

• Instant reimbursement: Alan now reimburses 75% of claims in less than an hour, reducing the medical financial burden for members. 
• Proactive  health  services:  Alan  has  developed  dedicated  tools  to  help  its members  cope  with  the  effects  of  COVID-19  and  required  periods  of quarantine or social distancing with an early symptom checker, free mask deliveries and psychological support. 
• Unlimited  access  to  medical  experts:  Alan  has  built  a  team  of  in-house doctors,  answering  medical  requests  via  an  in-app  chat  function  in  less than 2 hours. 
• Direct  access  to  community  support:  Alan  allows  its  members  to  interact directly with one another on common health issues, moderated by health professionals. 
• Local offerings in Spain and Belgium: In both countries, Alan reached fast product market fit by building custom offerings and products, adapted to local needs.  

Aggregating  trusted  and  delightful  health products   

With the new funding round, Alan will invest in the following : 

• For French companies: Increased automation of HR routine tasks such as Employee  affiliation  to  the  health  &  “prévoyance”  insurances,  payroll update & work stoppage management.
• For  Belgium  insured  members:  Medical  chat  and  psychological  hotline services  to  provide  personalized  answers  to  members'  health  concerns, and  further  development  of  preventive  programs  to  help  people  take care of their health. 
• For   Spanish   insured   members:   Medical   concierge   services,   taking appointments and finding doctors on behalf of Alan’s Spanish members. 
• For  everyone: Personal  care  guidance  to  access  the  right  in-person  or virtual care options, as well as direct-to-consumer products in Parenting (Alan Baby) and Mental Health. 
  

Jean-Charles Samuelian-Werve, co-founder and CEO of Alan noted:  

“In  a  post-pandemic  world,  our  role  as  a  trusted  partner  will  be  to  re-engage individuals  with  the  healthcare  system.  For  us,  this  means  being;  personalised and  tailored  to  each  person’s  needs,  able  to  offer  the  best  price  possible  and relieving financial stress, incredibly fast at delivering accurate answers on health and  wellbeing,  and  proactive  when  providing  decisive  medical  guidance  to everyone.  

We  are  achieving  this  by  relentlessly  investing  in  innovation  making  sure  our members  love  our  product.  This  encourages  preventive  health  behaviours  and results in higher engagement and satisfaction with our members’ health services. This is what we call the Alan effect, and our strategy is to amplify it for as many people as possible.  

We  are  thrilled  and  honoured  to  partner  with  Coatue  and  the  rest  of  our investors  on  this  journey.  Philippe  and  his  team  share  our  vision  and  bring  an extraordinary  amount  of  experience.  We  look  forward  to  building  the  trusted healthcare partner for hundreds of millions of people, together.”  

By the end of 2023, Alan will hire 400 additional “Alaners” across Europe and will grow  its  international  teams  from  30  to  140.  The  company  aims  to  exceed  1m insured members and expects to reach profitability in its home market of France by then. 

About Alan 

Alan  is  the  healthcare  super-app  offering  personalised  information,  proactive care,  care  delivery,  payment  and  post-care.  Alan  members  access  a  delightful health insurance coverage bundled with innovative healthcare services.  

Founded  in  2016  by  Jean-Charles  Samuelian  and  Charles  Gorintin,  Alan  became the first independent health insurance company in France since 1986 to receive a license. 

Alan  distributes  its  own  health  insurance  plans  to  companies  of  all  sizes  as  well as to independent professionals.  

By   providing   its   members   with   a   delightful   health   experience,   beautifully designed  tools  and  wellness  coverage  (meditation,  etiopathy,  osteopathy,  etc), Alan's  long-term  goal  is  to  deliver  personalised  and  delightful  healthcare  to hundreds of millions of Europeans, and beyond. 

As of today, Alan covers more than 155,000 members, representing over €100m of annualised revenue. The team is 350 people, and growing. 

For more information on Alan, please visit alan.com/press.

Connect with us on social media: Twitter (@avec_alan), Facebook (Alan), LinkedIn (Alan). 

Press contact 

Alexis Jakubowicz

alan.com/press

About Coatue 

Coatue  is  one  of  the  largest  technology  investment  platforms  in  the  world  with more  than  $35  billion  in  assets  under  management.  Coatue’s  dedicated  team  of engineers and data scientists work closely with investment professionals to add value  to  founders  and  executive  teams  in  Coatue’s  portfolio.  With  venture, growth  and  public  funds,  Coatue  backs  entrepreneurs  from  around  the  globe and  at  every  stage  of  growth.  Some  of  Coatue’s  private  investments  have included   Airtable,  Ant   Financial,   Anaplan,   ByteDance,   Chime,   Databricks, DoorDash, Instacart, Meituan, Snap, Snowflake and Spotify. 

Frequently Asked Questions 

1. Who are the customers of Alan today? 

• Alan sells primarily health insurance plans to companies of all sizes across various industries:  technology & consulting, food and beverages, hospitality and caregiving.   
• As  of  April  2021,  Alan covers 9400 companies in France, Belgium and Spain, representing a total of 155,000 members. 
• WeWork,  Deliveroo, JustEat, Vitaliance, Big  Mamma, as well as several franchisees from renowned fast food chains count among Alan’s members.  
• Aside from companies, Alan covers independent workers, who can directly subscribe on alan.com. 
• In  early  2021,  Alan  launched  Alan  Baby,  a  free  application  dedicated  to parenting, available to anyone (insured and non-insured) on the App Store. 

2. Do you plan to expand in new sectors in France?

3. What recent senior hires Alan has made? 4. Will you open new countries? 

• In 2021, Alan will expands its addressable market on Retail, Wholesale and Manufacturing  (3M+  employees),  thanks  to  the  ability  to  build  offers  at will,   and   a   vertical   go-to-market   approach   (specific   marketing   and dedicated sales team) 
• Alan will continue to grow with large and very large companies thanks to a differentiated  and  scalable  “prévoyance”  offer,  a  digital  product  better adapted   to   large   companies   and   corporations,   a   healthcare   product supporting  additional  features  requested  by  large  companies,  and  sales specialization by industry 3. What recent senior hires Alan has made? 
• Alan’s  team  grew  from  200  to  350  over  the  last  12  months.  The  company was  joined  by  exceptional  Alaners,  who  have  placed  their  trust  and experience  in  it: Diane  Rivière  (People  and  Culture  Lead), Aurélie  Fliedel(Marketing Lead), Laurence Vély (Chief editor),  Marion Deneuville (Product Manager), Sergei Galperin (Chief Financial Officer), Erik Lumer, (Better Life Unit   Lead), Dr   Pierre-Auguste   Beaucôté   (MD), Manel   Pujol   (General Manager  Spain), Cédric  de  Vleeschauwer  (General  Manager  Belgium), Gabriel Hubert (Product Lead)  
• Alan aims at hiring 400 additional alaners in the next 2 years.  
• Alan’s  team  grew  from  200  to  350  over  the  last  12  months.  The  company was  joined  by  exceptional  Alaners,  who  have  placed  their  trust  and experience  in  it: Diane  Rivière  (People  and  Culture  Lead), Aurélie  Fliedel(Marketing Lead), Laurence Vély (Chief editor),  Marion Deneuville (Product Manager), Sergei Galperin (Chief Financial Officer), Erik Lumer, (Better Life Unit   Lead), Dr   Pierre-Auguste   Beaucôté   (MD), Manel   Pujol   (General Manager  Spain), Cédric  de  Vleeschauwer  (General  Manager  Belgium), Gabriel Hubert (Product Lead). 
• Alan aims at hiring 400 additional alaners in the next 2 years.  
• Alan’s ambition is to become the healthcare super-app for everyone in Europe. 
• We launched in Spain and Belgium in late 2020, and found fast product-market fit in both countries. While we will source new opportunities, our goal for 2021 is to keep focusing on Spain and Belgium, building the right foundations and learning there in order to be able to launch quickly when we identify new countries.