Kaizo raises $3 Million
Kaizo, an online platform that uses gamification and AI to improve operational efficiency, elevating teams' performance and retention with actionable OKRs, has just announced the completion of a fundraising round of $3 million. The round was led by Gradient Ventures, Google's AI-focused venture fund, and ourselves, with participation from several angel investors. The investment will be used to accelerate customer support productivity leveraging gamification and artificial intelligence for agents worldwide.
Kaizo enables actionable OKRs (Objectives and Key Results) on an agent level. The platform matches a client’s performance metrics in real-time with a gamified point system that agents can trigger by achieving personal weekly goals which they set and manage on their own. The product is fully integrated into a team’s existing workflow and gives agents real-time feedback with an AI coach and personal ninja avatar. This point-based gamification element makes it easier than ever for managers to measure agent performance against KPIs, regardless of the external influences of remote work. For agents, it creates a community feeling within the workplace that is engaging and motivating. Over time, this unified, in-game digital work environment increases agent’s engagement, retention and overall performance.
The company have already onboarded over five hundred companies and thousands of customer support agents, and are continually growing. Their platform is vital in times such as these, as worldwide, call centers are under a great deal of stress and pressure, and so "it is essential for companies to nurture their customer service agents, train them, optimize their everyday activities and maximize customer satisfaction, but more importantly to develop, motivate and retain them as individuals" said Romain Lavault, General Partner at Partech.