Yampa raises €3M to reinvent customer service standards with autonomous AI agents

• A €3M Seed round led by Partech, a global tech investment firm
• Autonomous AI agents available 24/7 to orchestrate end-to-end customer processes
• Companies across various sectors have already integrated Yampa’s AI agents into their customer service 

Paris, December 12, 2024 – Yampa, a pioneer in autonomous AI agents for customer service, has announced a €3M Seed funding round led by Partech, with participation from several Business Angels, including notable tech figures such as Arthur Waller (Co-founder of Pennylane) and Guillaume Desloges (Co-founder of Alma), as well as business process outsourcing (BPO) experts.

Eight months in, this funding marks a major milestone for Yampa, enabling the company to accelerate the deployment of its technology to help businesses improve the quality of their customer service while optimizing operational budgets.

Aiming for excellence in customer service through AI

Despite being a strategic pillar for businesses, customer service often faces significant challenges: limited accessibility, extended waiting times, and unresolved requests. These obstacles lead to customer frustrations that can severely damage a company’s reputation and performance.

To address these issues, Marin Huet (ex-Head of Data Alma), Baptiste Saintot (ex-Head of Al Alma), and Patrice Mazoyer (ex-CEO of Konecta FSM) founded Yampa in March 2024, with an ambitious vision: to continuously push the boundaries of customer service through AI.

Autonomous AI agents to manage end-to-end customer processes

Yampa’s AI agents are designed and optimized to interact naturally with businesses’ clients 24/7, across all communication channels (call, email, chatbot), and in all common languages. They understand each client and their context, analyze requests, gather necessary information, and act autonomously to solve their issues. For complex situations, the agents seamlessly escalate the issue to customer service teams.

Yampa’s solutions have already proven their effectiveness across a dozen clients in various industries, delivering outstanding results: 50% of technical hotline tickets resolved autonomously, 100% of calls picked up instantly 24/7, and a 30% improvement in productivity for multilingual email management.

“Our mission is to provide companies with autonomous AI agents, available 24/7, capable of conversing naturally with their clients while instantly resolving their requests, even the most complex ones,” comments Marin Huet, CEO of Yampa. “Our objective is to transform customer service into a growth driver and an engine of innovation.”

A secure and integrated orchestration platform, unique to the market

Yampa’s discussions with hundreds of companies highlighted a common problem: existing AI solutions, rigid and unreliable, fail to meet the needs of the most demanding use cases. Their deployment complexity and limited integration with existing systems hinder business agility and transformation.

To address these challenges, Yampa leverages its proprietary orchestration platform, Y.core, to design, evaluate, and deploy its autonomous AI agents. Secure and agnostic in terms of LLMs (OpenAI, Anthropic, Mistral…), Y.core integrates quickly and seamlessly with the main CRM tools (Salesforce, Zendesk, Freshdesk, Intercom, Microsoft Dynamics, GLPI…) as well as internal systems, without adding additional tech layers.

“Yampa is targeting the mid-market and enterprise segments, where customer service processes are particularly complex, involving multiple communication channels and business tools. But this is also where the greatest potential for value creation lies,” explains Alison Imbert, investor at Partech. “We are convinced by Yampa’s approach, which integrates the best available technical components into a solution that is flexible, customizable, and easy to deploy. We are confident that this team, combining both in-depth expertise in customer service and tech product development, is best positioned to take on this ambitious challenge.” 

Raising funds to become a key player in the transformation of customer services

This €3M funding round will enable Yampa to step up its R&D investments to continue innovating, scale its solutions to support a growing number of businesses, and offer even more efficient, customizable, and agile AI agents to drive lasting transformation in customer service.

About Yampa

Yampa reinvents customer service standards with its autonomous AI agents. We design and deploy native, multichannel AI agents, available 24/7. These agents interact naturally with your customers, across all communication channels (call, email, chatbot), managing end-to-end processes while delivering exceptional quality and reducing operational costs. With Yampa, your teams can focus on what truly matters: high-value customer interactions that build trust, closeness, and loyalty.

Media Contact

Quentin Pizenberg, Marketing at Yampa quentin@yampa.ai +33 6 33 90 31 25

About Partech

Partech is a global tech investment firm headquartered in Paris, with offices in Berlin, Dakar, Dubai, Nairobi, and San Francisco. Partech brings together capital, operational experience, and strategic support to back entrepreneurs from seed to growth stage. Born in San Francisco 40 years ago, today Partech manages €2.5B AUM and a current portfolio of 220 companies, spread across 40 countries and 4 continents.

Media Contact
Isabelle Tresson itresson@partechpartners.com +33 7 86 08 85 85