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Chatdesk Raises $7 Million to Help E-commerce Brands Struggling to Address Customer Service

Using AI, Chatdesk increases customer satisfaction for brands, while leveraging machine- learning to provide steady and flexible jobs for the increasingly remote workforce

NEW YORK - January 10, 2022 - On the heels of a 300% YOY revenue growth, Chatdesk, announces a $7M fundraise led by Cultivation Capital. By combining machine-learning with U.S. based agents, Chatdesk supercharges customer support teams and helps brands exceed 90% in customer satisfaction. Chatdesk connects your social channels, email, SMS and chat to clear ticket backlogs and turn social comments and DMs into 15%+ more conversions. Hundreds of leading brands like Thinx, Shea Moisture, Factor Meals, Moo.com and Mented Cosmetics use Chatdesk to scale their customer support efficiently and drive sales. "Chatdesk has been a great partner for us. They’ve proven to help increase our revenue from social media by driving conversions with best in class customer service." said Chandra Cooks, Head of Marketing at Mented Cosmetics.

Most people believe that Artificial Intelligence (AI) will eventually replace many jobs that are done by people today. Chatdesk is one of the few companies that is actually using it to create jobs. “I am very impressed with the team at Chatdesk and their innovative approach to solving the challenges of delivering top tier customer service in today’s ever changing market,” said Paul Weber of Cultivation Capital.

How Does It Work? Chatdesk connects with existing customer service systems like Zendesk, Gorgias, Intercom, Ada, Gladly, Kustomer and more, as well as a brand’s social media platforms like Facebook, Instagram, Twitter and TikTok. Chatdesk then finds passionate Superfans of a brand and handles the hiring, training and staff scheduling. On the backend, machine-learning analyzes previous support messages to create an ever-evolving, on brand knowledge base. Chatdesk’s technology seamlessly enables the Superfans to respond with the brand’s voice and policies from day one. Brands that use Chatdesk have been able to reduce their support costs by up to 80% and increase their conversions on Facebook and Instagram Ads by over 15%.

Funds to Fuel Team Growth and Create Jobs

“Paul’s experience successfully scaling Interactive Intelligence from zero to $430M in revenue and through an IPO and acquisition by Genesys, will be invaluable as Chatdesk continues on this growth trajectory,” says Aneto Okonkwo, Co-Founder & CEO of Chatdesk. In addition to Cultivation Capital, Harlem Capital, Serena Ventures, Menlo Ventures, Stormbreaker Ventures and Fika Ventures also participated in the round. “We are incredibly grateful and fortunate to welcome key angel investors like Manik Gupta (Former Chief Product Officer of Uber and now Corporate Vice President at Microsoft), Gary Swart (Former CEO of UpWork / oDesk) as well as Brian Long and Andrew Jones (Co-Founders of Attentive). Joining this team with our already stellar group of existing investors including Partech, Susa Ventures, Slow Ventures, Lunch Partners and Hustle Fund makes us really excited for the year ahead,” says Aneto.

Leading up to the fundraise, Chatdesk saw a revenue growth of 300% YOY driven by a sharp increase in volume of customer service tickets for e-commerce brands. At the same time, Chatdesk accumulated a 5,000+ people waitlist who are excited to become customer support Superfans for the brands on the platform.

“We’re grateful to our customers and will use the new funds to grow our team, help more brands and create even more jobs,” says Aneto.

About Chatdesk

Headquartered in New York and founded in 2016, Chatdesk helps companies supercharge their customer support with the click of a button by using machine learning. To learn more, visit chatdesk.com. For any questions please contact press@chatdesk.com.

About Cultivation Capital

Cultivation Capital is an early-stage venture capital firm. Since its founding in 2012, the firm has invested in over 150 companies and is recognized as one of the most active early-stage investors in the United States. Visit cultivationcapital.com for more information. For any questions please contact info@cultivationcapital.com

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